ArmCandyFashion

Please contact us within 5 days of receiving your item if you would like a refund. Exchanges are accepted for up to 15 days after purchase. Refunds cannot be given on personalized items. If we have made an error, please contact us via Etsy messages or via email here: armcandyfashionbyve [!at] gmail.com, we are more than happy to take care of arrangements to fix the situation. If returning 2 items or more, there is a $5 total restocking fee.

When sending a return or exchange, please make sure the item is appropriately protected and bagged so that it doesn't arrive back tangled and dented. We recommend a jewelry box and bubble mailer, just as it arrived to you. If an item is sent back improperly and gets damaged, we cannot be held responsible for a refund.

CUSTOM ORDERS require a $5 restocking fee for materials and labor used. Many times the chain or materials cannot be re-used and labor costs have been lost.

We accept credit cards directly through Etsy direct checkout, Paypal and Etsy gift cards. Payment is due before the item is shipped.

GENERAL INFO:
Items ship via USPS First Class mail with tracking. Please be sure you enter the correct address at checkout on your Etsy order. Any changes to an address puts your package at risk for human error. We cannot be held responsible for address change errors. If your package is returned because of an incorrect address, there is a $4 re-shipment cost that is paid directly to USPS for the re-shipment.

TRACKING:
Tracking will be emailed to the address connected to your Etsy account when the package is shipped. The tracking can also be accessed on your order in your Etsy account. Packages are hand delivered to the post office, after which I cannot assume responsibility for lost or delayed items if you haven't purchased insurance.

USPS LOST or FROZEN TRACKING on PACKAGES:
We highly recommend purchasing insurance for first class mail. If USPS hasn't delivered your package or the tracking seems to be frozen in transit, there is a 30 day wait period from the time the package last moved before it can be deemed lost. Many packages need time to work their way through the USPS system or need time to be returned to the sender if the label was damaged. This is rare but does happen.

INTERNATIONAL ORDERS:
International shipments normally take between 7-14 business days to deliver, depending on the customs agency in the recipient's country. Sometimes packages may be randomly held for inspection for up to 45 days and I have no control over these agencies or their activities.

IT IS RECOMMENDED TO KEEP JEWELRY AWAY FROM SALT WATER, CHLORINE, SAUNA OR ANY CHEMICALS SUCH AS HAIRSPRAY, PERFUME, OILS, LOTIONS, ETC. USE A POLISHING CLOTH (ON SOLID METALS ONLY) TO CLEAN AND KEEP SHINY.

GOLD CARE
PROPER CARE OF YOUR GOLD JEWELRY WILL ASSURE A LONG-LASTING GLOW. GOLD IS TARNISH-RESISTANT, BUT IT CAN GET DIRTY OR SMUDGED. EVERY SO OFTEN, CLEAN YOUR GOLD JEWELRY. DO NOT USE ANY KIND OF ABRASIVE THAT MIGHT SCRATCH THE GOLD. RINSE AND PAT DRY JEWELRY AFTER CLEANING


SILVER CARE
SILVER IS A BEAUTIFUL PRECIOUS METAL AND TARNISHING DOES HAPPEN AFTER CONTINUOUS WEAR FROM CONTACT WITH MOISTURE/OILS FROM THE SKIN, THINGS YOU MAY USE LIKE PERFUME FOR EXAMPLE, LOTIONS AND EXPOSURE TO THE NATURAL ELEMENTS.


JEWELRY CLEANING
TO KEEP AND MAINTAIN YOUR JEWELRY - THIS IS RECOMMENDED EVERY ONCE IN A WHILE DEPENDING ON THE CONDITION. THERE MAY BE A CASE WHERE THERE WAS A REACTION TO A CERTAIN CHEMICAL THAT WAS KNOWINGLY OR UNKNOWINGLY USED CAUSING THE JEWELRY TO TARNISH WHICH MAY NEED A MORE INTENSE CLEANING. IF FURTHER ASSISTANCE IS NEEDED YOU ARE WELCOME TO SEND THEM TO US AND WE CAN TAKE CARE OF IT FOR A SMALL FEE DEPENDING ON THE CASE.


JEWELRY HOME CLEANING FOR SOLID METALS (ONLY)
IF TARNISH OCCURS.

YOU CAN USE A JEWELRY POLISHING CLOTH TO RUB OUT TARNISH(AVAILABLE BY REQUEST)